At Drs Derma & Aesthetics, we value your trust and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, book appointments, purchase products, or use any of our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Gender
  • Age or date of birth
  • Address (for product delivery)

1.2 Medical & Health Information

  • Skin, hair, or health concerns
  • Medical history (if required for treatment)
  • Treatment records
  • Before & after images (only with consent)

1.3 Payment Information

  • Transaction details
  • Payment method used
    (We do not store card or mobile banking credentials)

1.4 Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking data

2. How We Collect Information

We collect information through:

  • Website forms
  • Appointment booking
  • Product orders
  • Phone calls, WhatsApp, and social media
  • In-clinic registration
  • Email communication
  • Cookies and analytics tools

3. Purpose of Information Collection

Your information is used to:

  • Book and manage appointments
  • Provide medical and aesthetic services
  • Process payments and deliveries
  • Communicate treatment updates
  • Improve our services and website
  • Send promotional offers (with consent)
  • Maintain legal and medical records
  • Ensure patient safety and care quality

4. Medical Confidentiality

  • All medical information is kept strictly confidential.
  • Access is limited to authorized medical professionals and staff.
  • Medical records are not shared without patient consent, except when required by law.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Analyze user behavior
  • Remember user preferences
  • Enhance marketing efforts

You can disable cookies via your browser settings; however, some features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

Information may be shared only with:

  • Authorized doctors and staff
  • Delivery partners (for product shipping)
  • Payment gateways
  • IT and hosting providers
  • Government or legal authorities when required by law

7. Third-Party Services

Our website may use third-party services such as:

  • Payment processors
  • Analytics tools (Google Analytics, Meta Pixel, etc.)
  • Social media platforms
  • Courier services

Each third party has its own privacy policies. We are not responsible for their data handling practices.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers
  • Limited access controls
  • Encrypted communication
  • Regular system monitoring

However, no system is 100% secure, and absolute security cannot be guaranteed.

9. Data Retention

  • Personal and medical data is retained as long as necessary for treatment, legal, or operational purposes.
  • Data may be archived or deleted upon request unless required by law to retain.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of incorrect information
  • Request data deletion (subject to legal limitations)
  • Withdraw consent for marketing communications

Requests can be sent to info@drsdermabd.com.

11. Marketing Communication

  • We may send promotional messages, offers, or updates.
  • You may opt out anytime by contacting us or using the unsubscribe option.

12. Children’s Privacy

  • Our services are not intended for children under 18 without parental or guardian consent.
  • We do not knowingly collect data from minors without authorization.

13. Legal Compliance (Bangladesh)

This Privacy Policy complies with applicable laws and regulations of Bangladesh, including healthcare and consumer protection standards. All services and purchases are governed by our Terms & Conditions and Refund & Returns Policy.

14. Policy Updates

  • We reserve the right to update this Privacy Policy at any time.
  • Changes will be posted on this page.
  • Continued use of our services indicates acceptance of updated policies.

15. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Drs Derma & Aesthetics
📍 7/A, Main Road, Mohammadia Housing Society, Mohammadpur, Dhaka, Bangladesh
📞 +8801670600067
📧 info@drsdermabd.com
🌐 https://drsdermabd.com